Privacy Policy
Who is responsible for your data
Both websites, the 1:1 consultation sessions and the online programs are operated by Linkgurus Group (“we”, “us”). Linkgurus Group is responsible for the personal data described in this policy. For any question about your data, or to exercise any of your rights, email support@kholoudrashdan.com.
What we collect
- When you book a consultation: your name, email, WhatsApp number, job title, company name and size (optional), the topics and challenge you describe, the time slot you choose and your time zone.
- When you join the learning platform: your email (you sign in with a 6-digit code sent to it), name, country, mobile number and job title (optional). While you study, we record the lectures you complete and your viewing time, plus your end-of-program feedback and certificate request.
- When you pay: payments are completed on Paymob’s secure checkout page. We never see or store your card details. We keep the amount, currency, transaction reference, payment status and any discount code you used.
- Technical data: your IP address, stored only in hashed (scrambled) form, to protect the sites against abuse and to apply the one-device-at-a-time sign-in rule. One cookie keeps you signed in to the learning platform. We use no advertising or analytics cookies and no tracking tools.
How we use it
- To confirm your booking, send you the meeting link and contact you if a session needs to move.
- To give you access to your program, save your progress and issue your certificate.
- To send service emails: sign-in codes, booking confirmations, your welcome email and certificate updates.
- To process payments and refunds and keep the records the law requires.
- To protect accounts and the sites from fraud and misuse.
We do not sell your data, and we will not send you marketing emails unless you choose to receive them.
Who we share it with
We share only what is needed with the trusted providers that help us run our services, such as hosting, payments, email delivery, video streaming and online meetings. Some of them process data outside your country, and we choose providers that apply recognised data-protection standards. If you join our student community on Telegram or contact us on WhatsApp, those services’ own privacy policies apply. We may also disclose data where the law requires it.
How long we keep it
We keep your account data while your account exists, and booking data until your session and any follow-up are complete. Payment records are kept for as long as accounting and tax law requires. After that we delete the data or make it anonymous.
Your rights
You can ask us for a copy of your data, to correct it, to delete it (except what the law requires us to keep), or to stop a particular use of it. Email your request from the address you registered with to support@kholoudrashdan.com. We reply within 5 business days.
Security
Both sites use encrypted connections (HTTPS). Sign-in codes are stored hashed, and access to our databases and admin tools is password-protected. No system on the internet is completely secure; if a breach affects your data, we will tell you.
Age
Our services are for professionals and business owners aged 18 and over. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time and will show the date of the latest update at the top. If a change is significant, we will email registered students.